Shipping Time
All orders will be processed within 1 to 2 business days to produce after receiving your order confirmation email. Following the processing, the order will be handed over to our logistic service provider. The estimated delivery time is 14 to 30 days, which may vary depending on the delivery address and the specific logistics supplier. The dolls on US-Warehouse delivery time is 3 to 7 days.
In the event of any delay on our part or during the shipment process, we will promptly contact you via our official email AmarisWang100116@outlook.com.
You can also reach us via WhatsApp：+12817793191 for any further inquiries or assitance.
Return if item damaged
If you receive your package and find that some items were lost or damaged in transit, rest assured that you can easily apply for a full refund for those items. You may be asked to send the damaged items back before your refund can be issued.
20-day no update refund
If there have been no tracking updates for a period of time and your package has not been delivered, you can apply for a free reshipment or refund, as the package may have been lost in transit. If you do end up receiving the package after applying, you can keep it for free without the need to return it. The specific conditions are as follows:
- 20 days without updates for packages shipped domestically
- 20 days without updates for packages shipped from overseas by air
- 30 days without updates for packages shipped from overseas by sea
45-day no delivery refund
If your package still hasn't been delivered to your designated address or pick-up point address a period of time after being shipped, it's possible that the shipment has encountered a problem. You can apply for a free reshipment or a full refund. If it arrives later, you can keep it for free without the need to return it. The specific conditions are as follows:
- 30 days for packages shipped from domestically
- 40 days for packages shipped from overseas by air
- 75 days for packages shipped from overseas by sea
